Vision & Values
Western’s vision statement is “Making Your Dreams Come True”
We are an action oriented company, a leader in our commitment to excellence and continuous improvement in our relationship with stakeholders (customers, employees, communities, vendors, shareholders and regulators). We believe the key to success is to balance stakeholder interests through empowered employees living our vision and values.
- Respect everyone
- Be curious and creative
- Listening is learning
- Do more than expected
- Communicate openly & often
- Improve someone's life
- Be a team player
- If something's wrong, make it right
We will treat every person with dignity and courtesy. We will look for ways to encourage and praise others for their accomplishments. We will never criticize or complain about a fellow employee unless the complaint is expressed to the employee's supervisor or, if appropriate, we will do so directly to the employee affected, in private.
We will do what we say we will do. We will be honest in all our dealings.
We will practice a positive and helpful attitude. We will project a smile in our voice and on our face. We will never possess an "air" or attitude of superiority over our customers or fellow employees.
We believe our success depends on the involvement of everyone. We must strive to be the strongest member of the team that we can possibly be. We must help those who aren't as experienced or knowledgeable. All employees are expected, whenever possible, to assist other areas in need of assistance. Once a decision is made, we draw together and support it regardless of our personal opinion.
We will be good communicators. No idea, thought, information, or concept is of value until it is shared with those who need to know. We may disagree with one another on issues and how to solve problems but we will do so constructively. We will listen more than we talk.
Quality is a sense of pride of ownership in one's work. We will exceed our customers’ expectations. We will be timely in responding to our customers’ needs. We will be friendly, helpful and courteous. We will provide error-free service. We will have a thorough understanding of our products. Internally, we will provide each other the same level of service we provide our customers.
Without exception, we will keep customer personal and financial information confidential. We will not share this information internally unless it is necessary.
We accept the responsibility of giving our company and co-workers our best possible efforts each and every day. We make and achieve goals. We will become the very best at what we do.
We will keep our facilities and work areas clean and orderly. Personal safety, productivity and our customer's perception are directly affected by our personal cleanliness and the orderliness of our facilities and work areas.
We will strive to find a better way of doing everything we do. We know that change is vital to our survival.
We will be on time for deadlines, promises, meetings, appointments, reports, projects, whatever. It demonstrates respect and self discipline.