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Western State Bank

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Contact us with questions or requests about our products, services and bank locations. Please do not submit personal or account information. For a full list of our bank locations and phone numbers, click here.

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To provide anonymous feedback to Western State Bank, please send a written notice to:

       Western State Bank
       Customer Care Manager
       PO Box 617
       West Fargo, ND 58078

 

Billing Error Rights

You must submit in writing:

  • Notifications of error concerning your line of credit or mortgage loan
  • Requests for information concerning your mortgage loan

Please send your written notifications to this address:

Western State Bank
Attn: Loan Servicing
PO Box 617
West Fargo, ND 58078

In your letter, please provide the following information:

  • Account information: Your name and account number.
  • Dollar amount: The dollar amount of the suspected error.
  • Description of problem: If you think there is an error on your bill, please describe what you believe is wrong and why you believe it is a mistake.

You must contact us within 60 days after the error appeared on your statement.

You must notify us of any potential errors in writing. You may call us at 877-846-9345, but we are not required to investigate any potential errors and you may have to pay the amount in question.

While we investigate whether or not there has been an error, the following are true:

  • We cannot try to collect the amount in question, or report you as delinquent on that amount.
  • The charge in question may remain on your statement, and we may continue to charge you interest on that amount. But, if we determine that we made a mistake, you will not have to pay the amount in question or any interest or other fees related to that amount.
  • While you do not have to pay the amount in question, you are responsible for the remainder of your balance.
  • We can apply any unpaid amount against your credit limit.

Secure Email & File Transfer

Need to send us a secure email or file? Click below to use our Zix Secure Messaging Center.

Secure Email

Lost or Stolen Debit or Cash Card?

Contact your local Western State Bank. After business hours, please contact 1-888-662-4936.

My Local Bank

Lost or Stolen Credit Card?

Contact your local Western State Bank. After business hours, please contact 1-800-558-3424.

My Local Bank
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