Personal or Business Banking Help

Find answers to common questions, access helpful tools, and more.

Western State Bank Support

Get answers to your questions or find helpful assistance below.

If you think you have given out your account information, lost your card, or believe you may be the victim of identity theft, contact your location immediately.

If it’s outside of our business hours (7:30 a.m. - 7 p.m. CST) please call the number below to report the issue.

  • ATM or Debit Card: 1-800-472-3272
  • Credit Card: 1-800-558-3424

2023 Holiday Hours

We'll be closed for the following holidays this year: 

  • Martin Luther King Jr. Day - January 16
  • Memorial Day - May 29
  • Juneteenth - June 19
  • Independence Day - July 4
  • Labor Day - September 4
  • Veterans Day (Observed) - November 10
  • Veterans Day - November 11
  • Thanksgiving Day - November 23
  • Christmas Day - December 25

Personal Banking Help

Report a card as lost or stolen

Contact your location or call the number below to report your card as lost or stolen.

  • ATM or Debit Card: 1-800-472-3272
  • Credit Card: 1-800-558-3424

Reset your online banking password

Please call Customer Care at 888-662-4936 to reset your password.

Find the Western routing number

The Western State Bank routing number is: 091307149

Order checks

Order checks online here.

Don't see what you're looking for listed above? 

SEE MORE ANSWERS AND INFORMATION

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Security Articles and Tools

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IDSafeChoice coverage

We've partnered with a leader in identity theft protection to offer you a suite of recovery, replacement, and reimbursement services.

Learn More

Identity theft protection resources

Stay informed about identity theft and how you can protect yourself and your information.

Learn More

Credit reports

Request a free credit report to stay on top of your credit score and activity.

Learn More

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Stay Vigilant of These Common Online Scams

It's important to watch out for warning signs of online scams. Follow these reminders to help keep your information safe.

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8 Tips to Keep Your Information Safe While Shopping Online

Here are a few ways you can make sure you’re protecting yourself when you shop online.

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Keeping Your Accounts Secure With Strong Passwords

Protecting your online accounts and information starts with strong passwords and these steps.

Additional Tools and Resources

Business Banking Help

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Report a business card as lost or stolen

Call the number below to report your card as lost or stolen.

  • ATM or Check Card: 1-800-472-3272
  • Credit Card: 1-800-558-3424

Reset your business online banking password

Please call Customer Care at 888-662-4936 to reset your password.

Order business checks

Order business checks online here.

Don't see what you're looking for listed above? Contact your business banker and we'll get you the help you need.

CONTACT YOUR BUSINESS BANKER

Additional Tools and Resources